Soreana (“we”, “us”) is the operator of (
https://alissiu.com/) (the “Site”). By placing an order through this Site, you agree to the terms set out below. These conditions are intended to ensure that both parties are informed and in agreement, to protect each other, and to establish clear expectations about our service.
General
Orders are subject to stock availability. We strive to maintain accurate stock counts on our website, but occasionally a discrepancy may occur and we may not be able to fulfill all items at the time of purchase. In such cases, we will ship the available products and contact you to ask whether you would prefer to wait for the backordered item to be restocked or receive a refund.
Shipping Costs
Free shipping on all orders within the
United States.
Duties and Taxes
Any applicable sales tax is calculated and displayed at checkout. The price you see at checkout is the final price you pay — there are no additional charges on delivery for customers in the United States.
Insurance
Packages are insured against loss and damage up to the value declared by the carrier.
Procedure for Packages Damaged in Transit
We will process a refund or replacement as soon as the carrier has completed their investigation of the claim.
Procedure for Packages Lost in Transit
We will process a refund or replacement as soon as the carrier has completed their investigation and declared the package lost.
Delivery Terms
Handling Time
All orders are processed and shipped within
1–2 business days.
Our warehouse operates Monday through Friday during normal business hours, with the exception of national holidays, when the warehouse is closed. In such cases, we take steps to minimize any delays.
Transit Times and Estimates
- United States (standard): 3–7 business days.
Change of Delivery Address
For requests to change the delivery address, we can update the address at any time before the order has shipped.
Shipping to P.O. Boxes
Soreana ships to P.O. Box addresses via postal services only. We are unable to offer courier services for these destinations.
Items Not in Stock
If an item is not in stock, we will immediately ship the available items and send the remaining items as soon as they are back in stock.
Delivery Time Exceeding Estimates
If the delivery time exceeds the estimated window, please
contact us so we can open an investigation.
Tracking Notifications
Once the order has shipped, customers will receive a
tracking link through which they can follow the delivery progress based on the latest updates provided by the carrier.
Packages Damaged in Transit
If you notice that a package is damaged in transit, if possible, refuse it from the carrier and contact our customer service. If the package was delivered in your absence, contact customer service for next steps.
Cancellations
If you change your mind before receiving your order, we can accept cancellation at any time before shipment. If the order has already shipped, please refer to our
Return and Refund Policy.
Customer Service
For any support requests, write to us at
Support@soreana.co.uk.
Contact
Soreana
Customer Service Hours:
Monday – Saturday: 09:00 – 17:00 (UTC-6)